ReturnDesk — Know who to call back first
Priority inbox for service businesses. Manual-first, explainable, works from day one.
Beta is free while we shape the v1 with early customers.
Priority inbox
Sorted by priority, then oldest waitingSarah K.
Tooth pain since last night — can you fit me in?
Mark D.
Invoice question
Acme Construction
Quote for clinic fit-out
Jenna R.
Cancellation request
Built for businesses that already get plenty of messages
You do not need another inbox. You need to know which missed call, quote request, complaint, or follow-up needs a response first.
Dental clinics
Reception triage for missed calls, new-patient enquiries, complaints, and invoice questions.
Allied health
Physio, psychology, and clinic admin teams managing cancellations, referrals, and follow-ups.
Trades
Plumbers, electricians, and builders deciding which quote request or emergency call comes first.
Professional services
Accounting, bookkeeping, and small law firms enforcing client-response discipline during peak weeks.
How it works
Three steps. No integrations to wire up. No black-box scoring.
Capture
Add inbound items as they come in: emails, missed calls, voicemails, form submissions, complaints, quote requests.
Score
Deterministic priority score with reason chips like waiting time, missed call, complaint, urgent keyword, SLA breach, estimated value.
Respond
Work the queue in priority order. Use saved reply templates as draft text. Mark responded, snooze, or close.
Example reason chips
What ReturnDesk is — and isn't
We'd rather be honest about the v1 than over-promise.
- Manual entry first — no Gmail, Outlook, phone, or SMS integration
- Deterministic scoring — every priority is explained with reason chips, not a black box
- Reply templates are copy-only draft text — ReturnDesk does not send messages
- Tenant-isolated Supabase Postgres with forced RLS and live isolation tests
Want to be one of the first beta customers?
We're working with a small group of Australian service businesses. If priority triage would save your week, get in touch.